Diversity Course
Learning Points

Defining the Challenge

• Focus on the changing competition, resources and workforce.
  
• Study factors which impede and improve productivity.
  
• Discuss how to identify and accept changes.

Early Messages

• Discuss personal values and how they are established.
  
• Identify what affect personal values have on behavior.
  
• Study how behaviors and values impact the organizational climate.

Stereotypes

• Identify obvious stereotypes and how they are reinforced.
  
• Discuss advantages and disadvantages of stereotyping.
  
• Determine resolution techniques regarding stereotyping.

Communication

• Explore nonverbal and verbal communication skills.
  
• Explore personal style issues.
  
• Examine the issue of gaining exposure.

Perceptions

• Examine how positive intentions may result in negative interpretations.
• Discuss the concept of a personal comfort level.

Reading the Environment

• Discuss realities of Performance, Image and Exposure.
  
• Determine successful coaching techniques for employees to reach their desired level.

Managing Change

• Understand the emotional stages of the change process.
  
• Identify the barriers to personal change.

Coaching

• Examine barriers to effective coaching.
  
• Establish coaching guidelines.
  
• Discuss assertiveness techniques.
  
  
  • All modules can be altered to fit your specific needs. We will include your logos, in-house definitions and reflex your diversity mission.